FloCryo Privacy Policy

Last updated: 27 October 2026

FloCryo, operated by FLOCRYO HEALTH AND WELLNESS (“FloCryo”, “we”, “us” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our services, book appointments, attend our clinic or interact with our advertising and marketing.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and contact details.

• Information about services or treatments you are interested in.

• Appointment, booking and purchase information.

• Health information, treatment history, consent forms and relevant medical information where necessary to assess suitability for services or provide treatments.

• Communications you send to us, including enquiries and feedback.

• Website usage and advertising interaction information, including information collected through cookies and similar technologies.

We collect sensitive information, including health information, with your consent or where otherwise permitted by law.

2. How We Collect Information

We may collect personal information when you:

• Complete an enquiry or contact form on our website.

• Submit a Facebook or Instagram lead form.

• Enter a competition or participate in a promotion.

• Book an appointment or attend a consultation.

• Complete a client intake form, health questionnaire or treatment consent form.

• Contact us by telephone, SMS, email or social media.

• Interact with our website or online advertising.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide information about our services.

• Arrange, confirm and manage consultations and appointments.

• Assess treatment suitability and provide services safely.

• Maintain client records and meet legal obligations.

• Process payments and manage customer accounts.

• Provide customer support and improve our services.

• Send promotional offers, service updates and marketing communications where you have consented or where otherwise permitted by law.

• Measure and improve our website, advertising and marketing campaigns.

You may opt out of marketing communications at any time.

4. Marketing and Advertising

When you submit your details through a FloCryo advertisement, including a Facebook or Instagram lead form, we may use the information you provide to contact you about your enquiry, explain relevant services and assist with arranging a consultation or appointment.

Where you have agreed to receive marketing, we may also contact you with promotions, special offers and service updates by email, SMS or other appropriate channels.

You can unsubscribe from marketing emails using the unsubscribe link, follow the opt-out instructions in an SMS, or contact us directly.

5. Sharing Your Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers of:

• Appointment booking and client management systems.

• Payment processing services.

• Email and SMS communication platforms.

• Website hosting, analytics and advertising services.

• Secure data storage and business administration systems.

These providers may process information on our behalf. We do not sell your personal information.

We may also disclose information where required or authorised by law, or with your consent.

Some technology providers may store or process information outside Australia. Where applicable, we take reasonable steps to protect personal information in accordance with Australian privacy requirements.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including applicable legal and recordkeeping requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

You may also contact us to raise a privacy concern or complaint. We will review your request and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Online Advertising

Our website and advertising services may use cookies, pixels and similar technologies to understand website activity, measure advertising performance and improve customer experiences.

Third-party platforms, including Meta and Google, may process information under their own privacy policies.

You can manage cookies through your browser settings and relevant platform privacy controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. The latest version will be available on this page.

10. Contact Us

FloCryo — Body Optimisation & Aesthetics

Operated by FLOCRYO HEALTH AND WELLNESS

19/26 Main Drive, Bokarina QLD, Australia

Email: info@flocryo.com.au

Website: www.flocryo.com.au

For privacy enquiries, requests or complaints, please contact us using the details above.